Frequently Asked Questions
 
   
Registering for a NYSAIS Event     Updating My Account or My School Information
I don’t have a NYSAIS login, how do I register?  OR,
My school is not a NYSAIS member, how do I register for an event?
 How to update your school's information? 
 
Where can I find details about each event? I’ve just been hired, or I would like to log in for the first time
 
How can I determine if an event has openings? What do I do if a role is not listed?
 
It appears as though my credit card didn’t go through.
Am I actually registered for the event?
 I am unable to log in, what do I do next?
 
My credit card has been declined but it works elsewhere, what do I do? How do I change the enrollment number on my school’s NYSAIS page?
 
How do I change my event order?  Who is responsible for updating my school’s directory page?
  
Cancellation policy for all NYSAIS events  I have received an error message, how do I contact NYSAIS? 
   
How does the group discount work? May I use District Funds (Purchase Orders) for Professional Development?
   


 Registering for a NYSAIS Event:

 

 How do I register for an event?

You do not need to be employeed by a NYSAIS member school to login or to register!

To register:

  • Go to: https://www.nysais.org. Click “all events” (in orange).
  • Click the event name, then scroll to the bottom.
  • Select “Non-members” or "members" (depending upon your school's membership status) and click the “Register Here” link.  Carefully follow the prompts.
  • If you do not have an account, you will need to create one when you register.
  • Except for the NEIT conference, you must be employed by a school in order to attend professional development events.

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Where can I find details about each event?

Details of each event are on the NYSAIS Event Calendar.
You will also find a schedule and registration information on each event page.

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How can I determine if an event has openings?

If there are openings for an event, the registration link will be clickable, you will successfully register for the event and your confirmation page will appear. 

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It appears as though my credit card didn’t go through. Am I actually registered for the event?

When you have successfully registered, you will receive a confirmation page. If the confirmation page did not appear, you might not be registered.  We ask that you verify your purchase with your credit card issuer before calling NYSAIS. If your purchase has not appeared on your statement, or has not registered as an attempt with your issuer, you are probably not registered, and the transaction did not complete. American Express will show a deduction, even for incomplete purchases, for 24 hours (after which, the incomplete purchase will disappear).

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My credit card has been declined but it works elsewhere, what do I do?

If your card has been declined, you might not be registered.  Please re-start your registration process ensuring that all fields are entered correctly. Please double check that all information is in the correct field and spelled correctly, including:

  • Names
  • Zip codes
  • Matching shipping and billing credit card statement addresses 

Remember that the address and zip code must match the billing address for the credit card.  These are the most common issues with declined credit cards. * Address line ONE is the physical address, not the School or Individual name. 

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How do I change my event order?

If you must change your registration to a different conference, and have already paid, please:

  • Cancel the registration by emailing maria@nysais.org, and your credit card will be refunded.
  • Re-register with the correct information, when cancellation has been confirmed.
  • If this method does not address the problem, we are happy to help you via e-mail (maria@nysais.org) or over the phone (518-694-5500). 
  • Please email any edits to registrations to ensure proper spelling and punctuation.

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Cancellation policy for all NYSAIS events:

All cancellations and requests for refunds MUST be submitted via email no later than 10 days prior ro the day of the conference. Telephone requests WILL NOT be honored. An email to diana@nysais.org should be received no later than 10 days prior to the conference. Request for refunds received after this deadline will not be considered. 

If an event is cancelled, full refunds will be issued. 

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How does the group discount work? 

For events where groups discounts are available, only attendee seats purchased in the same transaction will be honored at the group discount rate. Once you add the minimum number of attendee seats, the discount will automatically be applied. Additional seats cannot be added at the group rate at a later date, and will require a new transaction. 

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Updating your NYSAIS School Directory Page:

Frequently Asked Questions (FAQ)

How to update your school's information? 

Please Note: The Head of School, Head’s Assistant (Administrative Assistant), Assistant Head of School, Business Manager, and Technology Director are the only pre-authorized users to edit information on the school’s directory page.

  1. Login using your own username and password at www.nysais.org/userlogin.cfm. You can also reach this login page by going to the main page and clicking on the Member Login link in the top righthand corner. After successfully logging in you will be automatically redirected to the NYSAIS Member Portal
  2. Scroll Down until you see the My Groups section.
  3. Click on your school's name, it is an underlined, live, link.
  4. You will have the ability to complete every administrative action for your school.
  • To Edit Information about the School, including Enrollment Numbers
    • Click Edit Your Member Profile at the top of the main content section of the page. (Right above school name)
  • To Post a Job
    • Click Edit Job Openings at the top right of the main content section of the page. (Right above school name)
  • To Add a New Person to the School
    • Scroll down to the bottom to the Add a new person section and select their primary role (or closest) from the dropdown. You can designate their exact title when filling in their profile.
    • If the employee has more than one job or role, click the “roles” tab and check other roles.
  • To Edit an Individual’s Profile
    • Click the blue pencil to the right of their name. To edit roles, click on the Roles tab at the top of the new window.
  • To Delete an Individual’s Profile
    • Click the red “X” to the right of the name. Confirm deletion. 

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I’ve just been hired, or I would like to log in for the first time:

If you are using the NYSAIS website for the first time, you can:

  • Create a Public User login with your school email, or,
  • Contact an administrator at your school to update the employees listed. 

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What do I do if a role is not listed?

Please select the most similar role, then add the true title in the "Title" field of the new employee's profile.

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I am unable to log in, what do I do next?

If you are unable to log in at all, please contact NYSAIS by e-mail (maria@nysais.org) to ensure correct spelling and punctuation. Please include:

  • Your name
  • Your school
  • A contact phone number
  • Your role or title
  • A brief description of the problem

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How do I change the enrollment number on my school’s NYSAIS page?

The Head, Head’s Assistant, Assistant Head, Business Manager, and Technology Director are authorized to edit information on the school’s directory page, using the instructions "How to update your school's information?" above.  Other directory page editors must be authorized in writing, to maria@nysais.org, by one of the above-mentioned roles.

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 Who is responsible for updating my school’s directory page?

The Head, Head’s Assistant, Assistant Head, Business Manager, and Technology Director are the only authorized users allowed to edit information on the school’s directory page, and may elect another person to authorize (in writing to maria@nysais.org).

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 I have received an error message, how do I contact NYSAIS? 

Please e-mail maria@nysais.org and remember to include the following in your e-mail:

  • Your name
  • Your school
  • A contact phone number
  • Your role or title
  • A description of the problem

May I use district funding to attend professional development (purchase orders)?

NYSAIS does accept purchase orders for NYSAIS Member Schools to utilize funding from local public school districts for Professional Development.
1. Schools submitting P.O.s must be NYSAIS Memebers.
2. P.O.s must be received at least 3 weeks in advance of the event.
3. We are unable to accept P.O.s submitted for Events that take place after April 1st.
4. P.O.s are in lieu of payment up front by credit card - We need the P.O. number in order to complete your registration and are not able to reserve seats otherwise.
5. Some events do sell out after we have agreed to a P.O. and before we have the P.O. in hand. In these rare cases, you are welcome to join the wait list by registering for that event's list online.


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© 2013 New York State Association of Independent Schools

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