All cancellation requests and requests for refunds are at the sole discretion of NYSAIS staff and MUST be submitted via email ten days prior to the day of the event. Telephone requests WILL NOT be honored. An email to firstname.lastname@example.org should be received no later than ten (10) days prior to the conference, stating the name of the attendee and conference for clarity. Requests for refunds received after this deadline will not be considered. Credits for future events are not possible.
Upon cancellation of any registration, check the registration page for instructions in case the recapture of rooms to the NYSAIS block is possible (email email@example.com). Hotel meals and overnight reservation costs are the responsibility of participants and not of NYSAIS. For Mohonk events only: Please do not contact Mohonk directly to cancel room reservations.
Following guidance and recommendations from the CDC, NY State Health Department, and New York City Department of Education, NYSAIS recommends, but does not require, mask-wearing at in-person events. Masks will be made available at the registration desk. Attendees who develop symptoms related to COVID-19 or feel ill prior to the event, should stay home. Registration fee refunds will be issued to those who cancel due to COVID-19-related reasons. Residential Conference registration and hotel (Mohonk) reservations may be canceled up to 48 hours before the start of the conference. Please contact us to cancel. Please do not contact Mohonk directly to cancel room reservations.
In the event of inclement weather, NYSAIS will not cancel events unless the venue closes. Refunds will not be granted unless the conference or workshop is officially canceled.